Sales/Customer Service/Experience
ENGAGE creates and delivers meaningful team learning experiences that drive brand relevance, elevating market impact.
Customer SErvice and Experience to drive sales and loyalty
An effective customer service and customer experience strategy has a more long-term impact on sales and brand relevance. Nonetheless, the sales and after sales journey begins with effective communication and relationship building. Key aspects to sales success is not only a great elevator pitch, but also the ability to inspire purchasing behaviors through story-telling along each and every touch-point of the customer experience.
Our training curriculum covers everything from establishing strong core values, to standard operating procedures (SOPs), to conflict resolution with clients and your own team members. Our programs are highly customized. Your journey with ENGAGE Teams 360 begins with a FREE needs analysis consultation. This helps us understand your challenges, goals and expectations. As a result we optimize the outcome for you and your organization or company.
We will teach you all the tools you and your team will need to deliver memorable customer service.
Establishing your core values, vision and mission
Employee Onboarding insights and steps
Employee Training designed to fit your industry and personalized needs
Basic customer service etiquette strategies
Communication skills
How to resolve conflicts (with clients and team members)
How to build strong client rapport
How you and your team can deliver on your brand promise
Without a great a customer experience, you invite your clients to go else where. We are here to help you inspire loyalty and generate rave reviews on all aspects of your business.
